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TERMS AND CONDITIONS

Deliveries

Our aim is to deliver all orders placed within 7 days, maximum.  We endeavour to inform all customers when their order has been despatched.  Any orders not received should be reported to us within 5 days of the despatch date.  The delivery date for Bespoke items will be confirmed when the order has been placed. 

 

Any deliveries which have been damaged, must be reported to us within 24 hours of the delivery.  Any deliveries returned to us, will be at the customers' own expense.  Any paper returned must be in its' original size.  Any trimmed, cut, folded or altered paper will not be accepted.

Non Mainland UK carriage charges

Carriage is included for orders over £50.00 to mainland UK destinations.  For all other destinations, please contact us for carriage quotation - exoticpaper@elliepoopaper.co.uk or telephone us on 01823 421805

 

Non deliveries/Faulty goods/Alternative items

 We reserve the right to substitute similar products of a similar or greater value when items are no longer available.

 

Any goods returned by the Royal Mail or other carriage companies used as un-deliverable will be held by The Exotic Paper Company until we have received instructions as to how to re-deliver.  We may make a charge for re-delivery of items.

 

Our products are made of nature products and therefore, some of our papers may vary slightly from the designs shown.

 

Our 'Inclusion' papers contain natural substances and their appearance, texture or feel may vary from batch to batch.  We do our best but would advise purchasing all paper required for a particular job in one order to ensure all sheets match.

 

The contents of assortment packs may vary, and we reserve the right to amend the contents. 

 

Payments

All first orders are done on a pro forma basis.  We are happy to accept BACS into our account, or company cheques, which should be made payable to 'The Exotic Paper Co. Ltd.

 

Any orders remain the property of The Exotic Paper Co. Ltd, until the invoice has been paid in full.

 

Bespoke orders must be paid in full before production is undertaken.

 

Non payments/Refunds/Cancelling orders

Any refunds made through payment systems will be subject to any charges made from the payment handling company. 

 

Any bespoke items that are ordered for a customer and the order is cancelled before the items can be delivered will result in the customer being charged for the full value of the invoice.

 

Late payment charges on accounts will be enforced after 14 days after terms.  For details of these late payment charges, please call us on 01823 421805.

 

General Information/Privacy Policy

Any information that we hold with regards to customers details will be held for our own information only and for as long as it is deemed necessary in line with current guidelines.  We do not pass on any customer details to anyone else for any other reason.

 

Company Registration No:-   4446138

 

Vat Registration No: 869 401 305