What happens if I want to return my order?

If you return it to us in the same condition that it was dispatched to you,  we can give you a full refund.

What are your delivery charges?

For consumer deliveries within the UK mainland we charge £2.99 for orders with a value between £0.01 and £15.00, £6.95 for orders with a value between £15.01 and £50.00 and free delivery on orders over £50.00. For deliveries to anywhere outside mainland UK, please contact us for a quote which will be based on the destination and the weight and volume of an order.

Can I get to see the paper being made?

Yes.  The mill is a full visitor attraction.  Ring 01442 231234 for details of opening times and prices.

Do you get off-cuts or end of lines?

Yes, we sell those in a scrap box.  The contents is all stuff that may not match the new pack so we sell it off at a low price.  Not only does the scrap box contain paper, it may also contain other things such as envelopes, seeded papers, petal papers, etc, although these are not normally full size pieces.

Can I get paper made to my specifications?

Yes.  This has been very popular over recent years.  We have had distilleries wanting their own paper made out of peat/draff, sports stadiums wanting paper made with grass from their pitch, Zoos and Safari Parks wanting paper made using their own animal dung, etc, etc. And once we have made the paper we can then turn it into branded books, jotters, stationery sets, etc.  We can even make our handmade growable paper to your requirements.  We can do this for most types of seeds but most popular are wildflower and the different varieties of herbs.  Just call us to discuss your ideas and will do what we can to help you. A minimum order will apply to paper made especially for you.